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Luxe battery issues

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‎12-26-2022 12:59 - last edited on ‎12-27-2022 09:44 by Fitbit Moderator

‎12-26-2022 12:59 - last edited on ‎12-27-2022 09:44 by Fitbit Moderator

My new Luxe never reaches 100% charge no matter how long I leave it on the charger. It stays at 99% and the battery drains in less than 24 hours. I tried adjusting the settings as recommended to preserve the battery and also deleted some apps that I thought might impact battery life.  Any suggestions? I’m not sure if mine is defective or if this is typically how the Luxe performs. My Charge 3 easily stayed charged for a week. 

 

Moderator Edit: Clarified subject

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‎12-27-2022 09:46 - edited ‎08-07-2023 05:35

‎12-27-2022 09:46 - edited ‎08-07-2023 05:35

Hello there, @CatScott. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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