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Luxe battery issues

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‎07-24-2023 12:50 - last edited on ‎07-25-2023 04:03 by Fitbit Moderator

‎07-24-2023 12:50 - last edited on ‎07-25-2023 04:03 by Fitbit Moderator

My Luxe is less than 2 years old and has started having battery issues. It will not charge more that 30% and that lasts for less than one day. I have tried all tips on the Fitbit website. Anyone able to offer advice? 

Moderator Edit: Clarified subject

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‎07-25-2023 05:45

‎07-25-2023 05:45

Hi there @Pamelaannefergu, welcome to the community. 

Thanks for the steps you have already tried on your own. I would like to confirm if you are referring to the steps listed in this help article: Why isn't my Fitbit device's battery charging? If you haven't done so yet, please try to give it a shot to see if the issue can be resolved. 

In addition, here are some steps to extend your Fitbit device's battery life.

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