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Luxe battery issues

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‎03-28-2024 09:50 - last edited on ‎03-28-2024 13:22 by Fitbit Moderator

‎03-28-2024 09:50 - last edited on ‎03-28-2024 13:22 by Fitbit Moderator

My luxe can charge really quickly, i’ve had it since 2021 and just found it after i didn’t use it for a few years, everytime i remove the charger it reaches 0% instantly, this problem is quite annoying and i cannot fix it.

Moderator Edit: Clarified subject

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‎03-28-2024 13:23

‎03-28-2024 13:23

Hi there, @Chillguy09. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, I understand where your concern is coming from. I will do my best to help you with this. 

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Luxe. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


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