Luxe blank screen

[CharleyHearts]

My Fitbit luxe seems to be functioning when I look at the app however, the screen doesn’t show anything but a bright white blank screen and the display was working just fine a few hours ago, I don’t know how to fix it.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CharleyHearts. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions regarding the outcome of your case, please feel free to contact our team back so they can continue assisting you.

Have a good day. 

[Tracyneproski]

What was the solution? It’s helpful for people who search for this issue and find this forum to see how to solve this issue if possible.

[MarreFitbit · Accepted solution]

Hi there, @Tracyneproski. Welcome to the Community Forums. Thanks for your feedback, it's really appreciated. 

Regarding the issue with your Fitbit device, please restart your it as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.