Luxe blank screen

[crashcookatlive]

my Luxe was 90% charged and I plugged it in to charge to 100% but it now has a black screen and will not respond.


Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @crashcookatlive , welcome to the community, and try restarting it, this video demonstrates the process.

Let us know how you get on.

Cheers

[chaos213]

I am having the same problem. I did what you suggested but the video tells me to double tap on the Fitbit to wake it up. It appears to be dead after I charged it. It will not wake up. How can I tell if it has just outlived its usefulness.   

[Gr4ndp4]

Hi, @chaos213, did you attempt the restart demonstrated in the second half of the video using the cable connected to a "live" USB socket?

If you suspect your Luxe has a depleted battery you may find this article of interest Why isn't my Fitbit device's battery charging? - Fitbit Help Center .

Let us know how you get on. 

Cheers

[Valor159]

Thank you!!! Mine was blank also. Second half of the video fixed it.

[Valor159]

Keep watching video. .part where you press the button on charger should help you.

[chaos213]

Hi.  Thank you for responding.  Turns out it was a defective (worn out) adaptor on the charger.  Now it is charged up and going.  And, no, I did not watch the whole video as I was so **ahem** frustrated.  As everyone, I have 30 million major things going on in my life that I have nearly depleted my supply of patience.  This "minor" issue with FitBit just set me over the edge.  Better now!

[Gr4ndp4]

Hi, @chaos213, I'm pleased you were able to sort your problem out, if you have a problem with the charging cable you can get replacements. Try "Customer Support" first, it should be covered by Fitbit's warranty. Alternatively, look on Amazon.

Cheers