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Luxe blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-02-2024 07:10 - last edited on ‎06-02-2024 10:08 by Fitbit Moderator

‎06-02-2024 07:10 - last edited on ‎06-02-2024 10:08 by Fitbit Moderator

I’ve charged my Luxe, but now it’s not working!

Only purchased 3 months ago, I now have a black unresponsive screen, with no information being passed to app, and ideas please.

obviously can’t do a restart which is the only reply I can see on the topic🤷🏼‍:female_sign:

Moderator Edit: Clarified subject

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‎06-02-2024 10:10

‎06-02-2024 10:10

Hi there, @Sue59Derbyshire. Welcome to the Fitbit Community Forums. I'm sorry to hear that the screen of your Luxe is blank. I understand your concern, I will do my best to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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