Luxe keeps dying after seconds

[Drlittlegem]

My Fitbit Luxe is about 3.5years old . I have to charge it at least twice every day and the display will only show for a few seconds then dies and stops recording data- even though the app tells me there is ample charge. Has my device died? Or does it just need a new battery- if so, how do I do that? What is the average life span?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Drlittlegem. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Fitbit Luxe keeps dying during the day. I understand your concern, I will do my best to help you!

If you haven't done so yet, please try the following steps:

1. Confirm your Luxe has the latest firmware version. For more information please visit How do I update my Fitbit device? and What's changed in the latest Fitbit device update?
2. Check to see if you’re using high battery use features. For more information please visit Can I extend my Fitbit device's battery life?
3. Let’s try a 3 press restart with your charging cable. For more information please see How do I restart my Fitbit device?

Nonetheless, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning). 

Regarding your inquiry, note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty