Luxe blank screen

[Butterfly2]

It just stop working,  it's a black screen 

Watch not even a year old yet.

Moderator Edit: Clarified subject

[Guy_]

Hi @Butterfly2 - your post is better situated In this forum.

Did you ensure it is charging and charged?

As it's under warranty you can always chat via the Fitbit App, Help & support section, Contact Customer support.

[MarreFitbit]

Hi there, @Butterfly2. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your . I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Butterfly2]

Non of that work for the watch.

V. Armstrong

[Butterfly2]

Okay I will.

V. Armstrong

[Alatwin]

Same here, I tried customer service and they suggested the same, none worked! 

I am very disappointed that I have to throw away my luxe after 2 years of use.

[Butterfly2]

I just disable and brought a vívosmart 5 garmin watch.

V. Armstrong