Luxe changed time on its own

[lulagirl]

The date changed (on its own) on my new Luxe.  How do I fix this?

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @lulagirl  date and time comes from the device you use to sync. Be sure you have the right time zone on it and sync a few times.

[lulagirl]

I have tried several times to use Fitbit Connect.app to sync my Luxe, but to no avail. The date is one day and one date, ahead.

I was in Maine, 200 yds across a river to Canada, when I purchased the Fitbit. I drove across the border and back several times while there, and at some point, maybe ten days after purchase and set up, the date and day changed.

I have tried contacting Fitbit, but support wanted my credit card with a “free” offer for $1.00. I tried calling support about 2 weeks later, and the same customer service rep (who had a distinct voice), hung up on me! This has been a very frustrating journey.

Forgive my ramble…At this point I cannot use the Fitbit app to sync, I can’t speak to a human being, and my 8 week old Luxe still has the wrong day and date!

Thank you for suggesting syncing…and for reading my dilema.

Sandy Whiteley

[Odyssey13]

@lulagirl where did you get the information where you got with support? I'm not aware of them ever asking for credit card information unless you're purchasing a device. The reason I ask is that a few people this past month have contacted what they thought was support, but somehow reached a scam site instead. 

The correct contact for customer support is https://myhelp.fitbit.com/s/support?language=en_US where you can call or chat, when someone is available to assist you.

As for Fitbit Connect, this is being discontinued in October. Do you have a smartphone to use to set up?

[Odyssey13 · Accepted solution]

 when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[AndreaFitbit]

Welcome to the Fitbit Community, @lulagirl. I'm sorry to hear that your Luxe is showing the wrong time and about your experience with our Support Team.

I noticed that you got in touch with us yesterday and that you received assistance with your query. 

Thank you for the heads up and for the advise @Odyssey13.