Luxe won’t charge

[SunsetRunner]

I received my Luxe on April 27th 2022 replacing my Versa 2 that broke instantly when I wore it in the pool for the first time (very upsetting). I will never ever trust a Fitbit in the water again no matter what they say.

So anyway, I put my Luxe on the charger yesterday and it won’t charge anymore. I have only had it a few months!  

I did all the suggested Fitbit trouble shooting. I restarted it. The Fitbit itself seems fine it just won’t charge. I did the cleaning for dust an debris etc. It’s not the wall plugs or USB plugs. They work fine for everything else. I even double checked it by plugging it into my laptop and it’s not charging at all. 

I have no luck with this brand. It was bought brand new from Amazon. It’s not refurbished. Why would the charger already not be working?

Has this happened to anyone else in such a short period of time?

[DramaQueenDiva]

Your next step should be to contact Customer Service via the Live Chat option on the "Help" page and ask for a Battery Test.  Something is wrong with the battery and without a proper diagnosis, we can't give suggestions.

[SunsetRunner]

Sadly it was the charger. Had to buy a new one and the Luxe is fine now. It holds a charge for several days. I shouldn’t have had to buy a new charger so quickly though. 

[moirner]

I have had a one problem or another with every fitbit i've had.  I feel bad because this one was a gift from my kids  It won't charge.   I should not have to spend money for anything while it is in the warranty stage of one year