Luxe date and time wrong after update

[djzach]

My Luxe's battery run out. After charging, I got a notification to update the Luxe. When I did that, my steps, weight, etc were recorded, but the time and date are incorrect. How can this be synced. I tried to sync using two methods, neither worked.

Moderator Edit: Clarified subject and formatting

[Odyssey13]

Hi @djzach  how are you syncing?

[djzach]

Tried both ways they tell you to and neither work.

Sent from my iPhone

[Odyssey13]

Date and time come from the device you use to sync. It's easier to help you if we know more. How are you trying to sync - tablet or smartphone? Which operating system. You need to have a compatible device - click to read. 

[djzach]

I have a Apple I phone.My Fitbit worked great until this update.I’m a senior and did update the notification but since then the notification is gone everything else tracks just not date and time.I did go to time zone and made sure it was on u s .Now I’m stuck!Please continue to help!

Sent from my iPad

[Odyssey13]

I've asked a Fitbit Moderator to stop by to assist you @djzach  They are good at knowing just what to do.

[djzach]

How will I know who and when he’ll be coming??

Sent from my iPhone

[Odyssey13]

@djzach there is no way of knowing. When a post is reported, it joins other reported posts and there's no way for anyone to know when it gets seen by a moderator. It's no different from calling customer support, you never know if someone is there to answer the phone, much less know which person will be there to help you. What operating system is your phone? I did see an update to the iOS app announced yesterday. Have you received that?

[djzach]

Yes thank you so much and I do have another watch.I would be very grateful and am not in a hurry.IJUST LOVE THIS WATCH.It’s my second one so you know I love it.Thank you again….

Sent from my iPad

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @djzach and thank you for the  heads up @Odyssey13. I'm sorry to hear that your Fitbit Luxe is not showing the correct date and time after updating it. Thank you for letting us know that you tried to sync using two methods and that you  did go to time zone and made sure it was on U.S. 

Could you please let me know which two methods do you use to sync and confirm that you have followed the instructions of help article: Why won't my Fitbit device sync?

Is your other information syncing?

I'll be waiting for your response.