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Luxe didn't track my weekly exercise goal

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‎04-10-2022 10:55 - last edited on ‎04-12-2022 04:22 by Fitbit Moderator

‎04-10-2022 10:55 - last edited on ‎04-12-2022 04:22 by Fitbit Moderator

Didn't register my 5 of 5 workout 

 

Moderator Edit: Clarified subject

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‎04-12-2022 04:24 - edited ‎07-17-2023 03:56

‎04-12-2022 04:24 - edited ‎07-17-2023 03:56

Hi there, @Hanson1958. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your weekly exercise goal. 

To better assist you, may I know if this is the first time your Luxe doesn't track your exercises?

I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

If so, I would recommend restarting your Fitbit Luxe by following these instructions.

In addition, you can set up your Tracker as a replacement device:

  1. Tap the Today tab and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-12-2022 04:24 - edited ‎07-17-2023 03:56

‎04-12-2022 04:24 - edited ‎07-17-2023 03:56

Hi there, @Hanson1958. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your weekly exercise goal. 

To better assist you, may I know if this is the first time your Luxe doesn't track your exercises?

I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

If so, I would recommend restarting your Fitbit Luxe by following these instructions.

In addition, you can set up your Tracker as a replacement device:

  1. Tap the Today tab and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes