Luxe display failed

[1234tas]

Thought users would be interested to know my Luxe display slowly failed to be un-useable in a month. Fortunately I bought from a store in Australia that happily exchanged it for a new one without any issues at all. I didn't need to work through with FitBit.  The display seemed to shimmer/shudder and repair (apparently) with a reboot and usual troubleshooting but not sustainably - really just gradually failing and probably was failing from the first but I didn't notice it.  Once again I reflect on the poor quality of the newest products - I  have a Blaze which is still going strong but can't say the same for the Versa I had.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @1234tas.

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

If you have any question, please let us know.

[Fittatanten]

Hi there, 

I have the same problem. My screen is flickering, fading, turning green with lots of stripes all over the screen, and then it's turning black. I have updated both phone and Luxe. Also I have restarted both several times and changed the look/type of the Luxescreen, since the one with most blue in it seems to hold it together a little bit longer. But no. There are still flickering and stripes, and I can not be sure I can see the time whenever I want, and that's really realty bad! What do I do now? I see people having lots of issues with Luxe. Can I return it and get my money back from fitbit.com (where I bought it) and order a new one in the future when all the "new to the market" issues are fixed?

[EdsonFitbit]

Welcome to the Fitbit Community, @Fittatanten.

Thank you for trying to resolve the issue with your Fitbit Luxe before contacting us.

In addition to changing the clock face of your Tracker, we recommend performing a restart by following these instructions.

Whether you've followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Feel free to contact us at any time.

[Alleyfly]

I am having the same issue. I have done ALL the troubleshooting and it still is not working. It connects but completely black screen. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Alleyfly.

Thank you for the time you spent trying to resolve the issue with your Fitbit Luxe.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[NewMeNow]

I am having the same issue - I have also tried trouble shooting with no results. I am on hold with support now.

[Alleyfly]

They are sending me a new one. But what if this happens out of warranty like my charge 3? I used that thing with no display for 6 months. Same issue. Kinda bogus it's not even 60 days old and needs to be replaced. 

[NewMeNow]

I have had mine for just over 30 days. I was wondering the same thing about the warranty. This is the first fit bit I have owned. It is concerning to see how many people are having glitchy and black screens. I did some research and did not see this issue before I ordered. 

[EdsonFitbit]

Welcome to the Fitbit Community, @NewMeNow.

Customer Support will let you know how to proceed as soon as possible.

Thanks for the update, @Alleyfly.

I'm glad to hear that you'll receive a replacement Fitbit Luxe. Thank you for letting us know.

Feel free to contact us at any time.