Luxe flickering screen

[Greypony]

I have had my Luxe since 4/4/22 and it has worked fine. I haven't used every feature but all of them I had used worked perfectly. Yesterday the screen started flickering and then developed horizontal lines. The battery was fairly low so I charged it and it seemed OK. Today the screen started flickering again. I have restarted it a couple of times which made no difference. Then I installed another clock face - no difference. Any suggestions? I really like the device but if it is going to be a problem I will return it

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Greypony.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Krugerfan]

Bought mine in Feb 22 exactly the same problem still Syncing with my phone but vertical lines on the screen unable to read anything on it - any help appreciated. 

[Greypony]

I contacted Fitbit via the Chat function today and they are sending me a replacement. I told them what I had done to try and rectify the problem and they were satisfied that I had done all the checks. I was sent an email to process the replacement and have responded and received  confirmation of the replacement. It was all quick and easy, I'm very impressed

[Greypony]

@Krugerfan aboveMine was still syncing too - its very strange - see my other reply

[Krugerfan]

Thank you I have also tried all they suggested I will try chat tomorrow.

[Greypony]

@Krugerfan Any luck with Fitbit chat today?

[EdsonFitbit]

Welcome to the Fitbit Community, @Krugerfan.

If you haven't done so, please restart your Fitbit Luxe by following these steps . In addition, you can change the clock face. For instructions, please visit this article.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Thank you for your support @Greypony.

Have a nice day.

[Greypony]

Ed - you are a bit out of date! You had already replied.....read previous updates

[misisgascon]

I am also having this problem with my Luxe. 1 week after I purchased mine, I got the flickering screen and lines too. It's been 3 days of that, and now it's not syncing anymore with the app 😞

[Greypony]

Have you restarted it a few times and changed the clockface to something else then back to your preferred choice? They replaced mine without a quibble and its been fine

[EdsonFitbit]

Welcome to the Fitbit Community, @misisgascon.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Thanks for your comments, @Greypony.

Have a nice day.