Luxe has stopped working

[65camino]

Last night my Lux stopped working. I have had for less than 1yr and the barmttery was near 50%. I cannot get the screen to come on and I cannot get it to respond to my touch. And help?

Moderator Edit: Clarified subject

[NellyG · Accepted solution]

Hi @65camino That sounds bad! Try restarting your Luxe. If that doesn't revive it you will need to contact Fitbit Support  

Restart your Tracker  

[Skyeyes724]

Mine just did the same thing.

[65camino]

The instructions to restart my Lux was super helpfull. Thanks.

Charge 5 and Luxe

1. Swipe down from the clock screen to find the Settings app 
2. Open the Settings app 

   Restart Device

   Restart

If your device is unresponsive:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

[65camino]

this worked for me.

Restart.

If your device is unresponsive:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

[Judestar]

The same has happened to me!  This seems to be happening a lot with the latest update. Will need to call Customer Support 😖

[Skyeyes724]

Thank you , I did the restart and it did start working again.