help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe hasn't updated yet

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-17-2023 10:40 - last edited on ‎11-20-2023 02:49 by Fitbit Moderator

‎11-17-2023 10:40 - last edited on ‎11-20-2023 02:49 by Fitbit Moderator

my luxe has a firmware version 58.20001.188.58 i haven't received any update what should I do please help!

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎11-20-2023 02:52 - edited ‎11-20-2023 02:53

‎11-20-2023 02:52 - edited ‎11-20-2023 02:53

Hi there, @Crskay. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post and letting me know that your Luxe is still not receiving any update yet. We'll do our best to help you with this! 

I've seen you contacted our Support Team after posting here and they're still helping you to sort this out. If you haven't done so yet, please check your inbox for updates on your case. If the steps our team has provided don't work, feel free to let customer support know so they can continue assisting you. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. They will tell you what's next! 

We hope your issue gets solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes