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Luxe having error in sleep, steps and time

‎06-19-2025 12:06 - last edited on ‎06-19-2025 16:14 by Fitbit Moderator

‎06-19-2025 12:06 - last edited on ‎06-19-2025 16:14 by Fitbit Moderator

Luxe has not recorded my sleep for a couple of days. I have uninstalled Fitbit and reinstalled and also restarted my phone. It's tracking my steps, but somehow has doubled the number of steps today. I am also an hour behind on the Luxe. Any advice please?

 

Moderator edit: clarified subject.

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‎06-19-2025 16:07 - edited ‎06-19-2025 17:10

‎06-19-2025 16:07 - edited ‎06-19-2025 17:10

Welcome to the community forums @Voksi123.

Thank you for sharing with me the inquiry regarding your Luxe and for the details provided. Also, thank you for trying to fix it on your own.

Please, make sure to follow the advices below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Luxe. To do so, open the Fitbit app, tap on the Account icon, tap on your Luxe's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

Regarding the steps, confirm if you are using Mobile track. It is a service that allows you to count steps using your phone even if you forget to wear your Fitbit. If that is your case, Mobile track will add the steps recorded by your phone to the Fitbit app. You can "unpair" Mobile Track from your account.  On your Fitbit app go to the upper left corner, on the phone and device icon. Click on your phone icon and on the 3 dots and choose "unpair".

Once you sync, the device will have the time and date accurate. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

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