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Luxe is not syncing correctly

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‎02-06-2022 07:50 - last edited on ‎02-06-2022 18:15 by Fitbit Moderator

‎02-06-2022 07:50 - last edited on ‎02-06-2022 18:15 by Fitbit Moderator

Luxe sync Is delayed, it is fully charged 

This morning I had to try to sync more than 4 times. 
what’s the problem, this never happened with the charge 4 which I prefer

 

Moderator edit: updated subject for clarity

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‎02-06-2022 18:14

‎02-06-2022 18:14

Welcome to the Fitbit Community, @Aries76.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the information provided.

 

To resolve syncing issues, we recommend following these troubleshooting steps.

 

In addition, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1644197748291.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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