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Luxe is not syncing

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‎04-16-2022 06:40 - last edited on ‎04-16-2022 07:30 by Fitbit Moderator

‎04-16-2022 06:40 - last edited on ‎04-16-2022 07:30 by Fitbit Moderator

Luxe is not syncing to other apps. Also will not display floors, steps, calories and miles at the same time as it used to do this. 

 

 

Moderator Edit: Clarified subject

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‎04-16-2022 07:32 - edited ‎12-31-2023 08:49

‎04-16-2022 07:32 - edited ‎12-31-2023 08:49

Hi there, @Bradfordd. Welcome to the Community Forums. 

To better assist you, would you mind letting me know which apps are you referring to? 

If your Luxe is not syncing to the Fitbit app, see Why won't my Fitbit device sync? 

As for the stats not being displayed, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-16-2022 07:32 - edited ‎12-31-2023 08:49

‎04-16-2022 07:32 - edited ‎12-31-2023 08:49

Hi there, @Bradfordd. Welcome to the Community Forums. 

To better assist you, would you mind letting me know which apps are you referring to? 

If your Luxe is not syncing to the Fitbit app, see Why won't my Fitbit device sync? 

As for the stats not being displayed, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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