Luxe is not tracking my sleep

[Loren-Amii]

So back again to moan about Fitbit. 
I’ve had no sleep logged for three days in one week now! Lord knows why. I tried to reach out to support but no one answered. As I always say I have done nothing different and it just decides whenever it feels like it to not log my sleep, usually once a week without fail.. but three times?!  Anyone else dealing with this? Fitbit have been no help with ANY issue I’ve had so thought I’d try my luck here. 

Moderator Edit: Clarified subject

[Loren-Amii]

And what on earth is it when Fitbit won’t let you post certain things? What does it even mean?? 
Message body contains.. ( bunch of numbers ) which is not permitted in this community please remove the content before sending your post. 

[Loren-Amii]

 

[Loren-Amii]

I’ve figured the error message out! We can’t have any numbers on our msgs.. or photos. Is this so we can’t share our data? Very odd and sneaky to say the least! 

[SunsetRunner]

Mine hasn’t tracked the last 3 days either. I haven’t changed anything about what I’ve done. I wear it at the same spot on my wrist, got plenty of sleep, I have heart rate tracking enabled. My app is up to date, I logged out of the app, restarted my Fitbit, turned off Bluetooth on my phone, restarted phone, turned Bluetooth back on, logged back in to app. Tried to syncs again. Nothing 😞

[Loren-Amii]

Hi there, yes it’s a very frustrating issue. I have come to the conclusion that I will not let a device dictate wether or not I have slept well.. I will go by how I feel lol. There’s nothing more disappointing than waking up feeling refreshed for Fitbit to tell you that you slept poorly.. or even at all!
I have cancelled my premium subscription due to the issues I keep facing as the results are not accurate. I won’t pay for a service that doesn’t work. Hope you manage to figure it out 😊

Sent from my iPhone