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Luxe is not updating my data

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‎11-21-2023 04:15 - last edited on ‎11-21-2023 06:12 by Fitbit Moderator

‎11-21-2023 04:15 - last edited on ‎11-21-2023 06:12 by Fitbit Moderator

On the app it’s not updating anything daily. I keep having to refresh it and still it either doesn’t do anything at all or takes about at hour. My luxe and app are up to date

Moderator Edit: Clarified subject

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‎11-21-2023 06:16

‎11-21-2023 06:16

Hi there, @ShannonMc99. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is not updating your data as it should. I understand where your concern is coming from. I'll be glad to help you!

Would you mind double checking that your Luxe is up-to-date? Please verify that it's already running version 188.58.

To update your device:

  1. With your charged Fitbit device nearby, open the Fitbit app.
  1. Tap the Today tab > Devices > your device image.
  2. Tap the pink Update button. This option only appears if an update is available.
  3. Follow the on-screen instructions and keep the device close to your phone, tablet, or computer during the update. After you start the update, a progress bar appears on your device and in the Fitbit app until the update is complete.

If you have trouble updating your device, see Why can't I update my Fitbit device?

If after updating your Luxe you keep having syncing difficulties, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎11-21-2023 06:16

‎11-21-2023 06:16

Hi there, @ShannonMc99. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is not updating your data as it should. I understand where your concern is coming from. I'll be glad to help you!

Would you mind double checking that your Luxe is up-to-date? Please verify that it's already running version 188.58.

To update your device:

  1. With your charged Fitbit device nearby, open the Fitbit app.
  1. Tap the Today tab > Devices > your device image.
  2. Tap the pink Update button. This option only appears if an update is available.
  3. Follow the on-screen instructions and keep the device close to your phone, tablet, or computer during the update. After you start the update, a progress bar appears on your device and in the Fitbit app until the update is complete.

If you have trouble updating your device, see Why can't I update my Fitbit device?

If after updating your Luxe you keep having syncing difficulties, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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