help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe is showing the wrong time

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2023 15:38 - last edited on ‎07-29-2023 04:31 by Fitbit Moderator

‎07-28-2023 15:38 - last edited on ‎07-29-2023 04:31 by Fitbit Moderator

Time is shown off, actually 5 hours and 27 min off. I change the time zones , still wrong, just different hours wrong. I restarted fitbit, let the fitbit battery die. Still off. Any ideas? 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-29-2023 16:33 - last edited on ‎07-31-2023 05:51 by Fitbit Moderator

‎07-29-2023 16:33 - last edited on ‎07-31-2023 05:51 by Fitbit Moderator

I was having a similar problem.  I just purchased the Luxe today.  I just now resolved my problem.

Go into Settings on the app on your phone.  Select 'App Settings'.   I turned off 'Automatic Time Zone' and selected 'Select Time Zone'.  I'm in Eastern Time (GMT-4:00).  When I selected that it didn't work.  There are MANY options that indicate -4:00. For example, I selected Georgetown (GMT-4:00).  It automatically synced with change, else do a manual sync. This CORRECTED my time.  Earlier I tried same with a different selection using Manual time zone, but it didn't work.  Crazy, I know.  Once my time was corrected, I changed it back to my Eastern Time and it still worked.  Then I changed it to Automatic Time Zone, and it is still working.  So maybe try selecting a manual time zone that will give you the correct time. For example, if you are in London (GMT +1:00), try selecting Lisbon (GMT +1:00).  Good luck.  I hope it works. 

See my comment above.  Good luck.

Moderator Edit: Merged replies 

View best answer in original post

Best Answer
4 REPLIES 4

‎07-29-2023 04:32

‎07-29-2023 04:32

Hi there, @albuuu. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-29-2023 13:42

In response to MarreFitbit

‎07-29-2023 13:42

The support didn’t help me, that is why I was trying it here. Support suggested it is time zones but they are correct and even if not that wouldn’t explain the 5 hours 27 minutes difference. I am a bit lost now - and a bit annoyed. I have been using Fitbit for years now and was always happy and resisted going to competitor but frustrating that there is no help

Best Answer

‎07-29-2023 16:33 - last edited on ‎07-31-2023 05:51 by Fitbit Moderator

‎07-29-2023 16:33 - last edited on ‎07-31-2023 05:51 by Fitbit Moderator

I was having a similar problem.  I just purchased the Luxe today.  I just now resolved my problem.

Go into Settings on the app on your phone.  Select 'App Settings'.   I turned off 'Automatic Time Zone' and selected 'Select Time Zone'.  I'm in Eastern Time (GMT-4:00).  When I selected that it didn't work.  There are MANY options that indicate -4:00. For example, I selected Georgetown (GMT-4:00).  It automatically synced with change, else do a manual sync. This CORRECTED my time.  Earlier I tried same with a different selection using Manual time zone, but it didn't work.  Crazy, I know.  Once my time was corrected, I changed it back to my Eastern Time and it still worked.  Then I changed it to Automatic Time Zone, and it is still working.  So maybe try selecting a manual time zone that will give you the correct time. For example, if you are in London (GMT +1:00), try selecting Lisbon (GMT +1:00).  Good luck.  I hope it works. 

See my comment above.  Good luck.

Moderator Edit: Merged replies 

Best Answer

‎07-30-2023 08:30

In response to albuuu

‎07-30-2023 08:30

Thank you! It actually worked. Can’t believe it! After I tried out so many different time zones and nothing worked, finally it did. Thanks! 

Best Answer