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Luxe is tracking too many steps

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‎02-04-2023 13:22 - last edited on ‎03-27-2025 21:01 by Fitbit Moderator

‎02-04-2023 13:22 - last edited on ‎03-27-2025 21:01 by Fitbit Moderator

Have had luxe only for a few weeks.three days ago it started to double my steps. It’s pretty useless to me at this point. I restarted, synced again.  Last three days still wrong.

 

Moderator Edit: Clarified subject

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‎02-05-2023 04:03

‎02-05-2023 04:03

Hi @Patmac52 Good on you for trying to fix your Luxe by restarting it. That is the appropriate move. However, restarting WILL NOT remove the extra steps it has recorded, but will hopefully stop it happening again. If it continues to happen in spite of the restart then contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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