Luxe keeps turning itself off

[Avlasic]

My fit bit after 1 & a half year blacks off after buzzer notifications & the only way to get it back on is to stick it on charger after it’s already charged 100%. Now it won’t track cardio or anything if it buzzes about calories burned ect. It just blacks out. I’m super upset about this! It’s useless now! Can’t track any progress on fat burn or elliptical or anything in working out! There is no resolution either!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Avlasic. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe keeps turning off. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[MAM777]

Hi.

I have the same problem. The Luxe is now shutting down twice a day. It used to shutdown during workouts only. The only way to recover is to stick it in the charger.

Is there a software version that addresses this? How do I know if I have the latest version?

Thank you.

Marco

[DaveC625]

With my iPhone fitbit app turned on, my Luxe stops recording while I am walking.  I hold it in my hand and don't allow anything to touch the screen, but it still stops.  I have to change the screen to the iPhone Homepage, but then I can't see how far I have gone, to know when to turn around.  I have the latest software versions for the Luxe and the fitbit app.  It is very frustrating.

[SunsetRunner]

Hi,
I'm running into the exact same problems with my 2 year old Fitbit Luxe: it shuts down randomly and the battery status is completely unreliable. The steps you suggested are not the solution to these problems. Can you please provide a working solution or tell me how I to replace a faulty product? I can't imagine the lifespan of an expensive tracker is only 2 years.

Thank you, Marloes

[LinCP]

I am having the same problems with Fitbit Luxe purchased in January, 2023.  All I want it to do is tell me the time, number of steps and distance, but it seems to have great difficulty doing this.  It shuts down randomly, gets stuck in features I don't want to use, and does not stay charged for very long.  I would appreciate any suggestions for dealing with these issues.

[bobsurruncle]

I am having the same issue. It would occasionally turn off but now it turns out several times a day. I can only "wake it" by plugging it in. It's fully charged and yet it keeps shutting down.

Firmware is up to date and none of the above suggestions seem to work.

Also, this is a known issue with several posts in the community (and elsewhere) and yet there are no solutions (with one support agen suggesting I buy a newer model). 

We are here looking for REAL solutions, not copy and paste answers.

[SunsetRunner]

@MarreFitbit, 3 new replies since yesterday from people with faulty fitbits and numerous previous posts on this forum indicating we're certainly not the only ones running into these issues with our Luxe. None of the aforementioned suggestions provide an actual solution. Could you please provide a real solution for these issues or direct us to customer service so we can get our faulty products replaced with working ones?

Thank you, Marloes

[LKR81]

I am having the same issues.  Luxe worked fine until the update, now it is unreliable.  I have been through the un-pairing, pairing, re-starts on phone, moved the account to Google (not by choice) and Luxe still shuts down several times a day, reverts back to January 1 on a regular basis and wipes out my steps.  Yesterday, the date was correct,  but the time was off.  Talked with a customer service rep a few months ago and they told me it was my older phone that was the issue. Does the same thing with my new phone.

I am spending too much time trying to make this work.  Like others, I like the design and look, but am giving up and switching to another fitness tracker.

[ReneDied]

I have the battery issue since two weeks after my premium was renewed for one year. The sleep tracking issue mentioned at several other places in this forum came back five days ago for the third time. My Fitbit Luxe has no use anymore. The standard “solutions” posted by the moderators do not help. 

My Luxe drains between 45 to 65% of battery on one day where it used until the problem began about 14% per day. I have removed the SpO2 app which helped for a week. My Luxe is 2 years and two months old. This feels like a programmed obsolescence (not just a planned one). 

[Jeccleeton]

I am having the same issue, I just tap to start an exercise and my luxe battery dies and I put it on to charge and it shows a 97% battery. It doesn’t always track my sleep or steps. I have followed the advice given and still no different. I have the up to date software. I feel the same as all the other comments I liked the luxe for the design and sleek look but thinking of changing now 

[Avlasic]

Yep I’m done with luxe especially since nothing has been resolved.

[Avlasic]

Me too! Changing.?just not sure what’s good

[Nathantulip]

same here, even more  frustrating on my android. Do you think it might be a glitch?

[SunsetRunner]

If it were a glitch, I would assume FitBit would mention it somewhere and do everything in their power to fix it. At this point I believe they're deliberately bricking these devices when the warranty runs out.

[kcrespy]

@MarreFitbit I think it is safe to say all the folks sharing this same problem have tried the "fixes" suggested and they do not work. Can someone at Fitbit give and honest answer to what is going on? This customer service has tanked and went from very good to very horrible -- FYI ghosting your customer's concerns is not a "best practice"

Moderator Edit: Formatting

[Shedaga]

Hi,

I've been encountering a recurring problem for over two months. My Fitbit watch unexpectedly shuts down at random times throughout the day, even when it's fully charged. It's not just the display that goes blank; the entire watch shuts down, halting all activity tracking. The only way to restart it is to connect it to a charger. Even then, it's often showing a charge level of over 60% when I plug it in.

[Val_R]

I have had the same issue. My Luxe just randomly shuts off when I’m walking or hiking. It is useless, because the only way to fix it is plug it into charger. I can’t cancel a hike to do that. Why is there no fix?

I finally bought a Charge 6. But now there is an issue of accuracy with My Fitness Pal. I start the day with over 800 extra calories from “Fitbit adjustment” when I haven’t even walked 300 steps. When will this be fixed?

[SunsetRunner]

After going back and forth with FitBit Customer Service suggesting all the steps already mentioned on this forum, FitBit offered me a 35% discount on a new FitBit, if bought from the Google Store. It's a generous offer, but one I will probably not take advantage of. The current FitBit models are not for me and I don't want to spend money on a dwindling brand, risking more problems in the near future. All I really want is for FitBit is to properly support the Luxe.
Having said that, if you are running into these same problems and are still in the market for a new FitBit, contacting customer service via Twitter is the way to go.

[PaulineTO]

I am having the same issue.