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Luxe keeps turning off

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‎05-31-2023 05:29 - last edited on ‎06-01-2023 04:39 by Fitbit Moderator

‎05-31-2023 05:29 - last edited on ‎06-01-2023 04:39 by Fitbit Moderator

Luxe keep shutting off.  Charge is at 96% . Have to put back on charger.  Loses all data.

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎06-01-2023 04:41

In response to TCW9911

‎06-01-2023 04:41

Hi there, @GGJ1 @TCW9911. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 devices before posting here. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎06-01-2023 03:12

‎06-01-2023 03:12

This is happening to me too. Charge was at 65% and only came on when connected to the charger and lost all my morning data. It stopped recording my sleep at 3.15am so something is not right 

Best Answer

‎06-01-2023 04:41

In response to TCW9911

‎06-01-2023 04:41

Hi there, @GGJ1 @TCW9911. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 devices before posting here. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-22-2023 05:39

In response to MarreFitbit

‎07-22-2023 05:39

I'm having the same problem and the restarting and changing the clock face didn't work.

Best Answer