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Luxe not responsive

‎04-02-2025 07:28 - last edited on ‎04-02-2025 16:29 by Fitbit Moderator

‎04-02-2025 07:28 - last edited on ‎04-02-2025 16:29 by Fitbit Moderator

Hello I took off my Fitbit to shower and when I finished and was ready to put it back on it wouldn’t turn on. I tried connecting it to the charger still no response. I even moved where it is connected still no response in the app it says battery full but that it’s offline i guess and not responsive. 

 

Moderator edit - Subject formatting

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‎04-02-2025 16:29 - edited ‎04-02-2025 16:29

‎04-02-2025 16:29 - edited ‎04-02-2025 16:29

A warm welcome to the forums @Marilyms. 

Thank you for taking the time to share this information with me regarding this difficulty that you are experiencing with Luxe and for trying to fix it on your own. 

Please restart your device as indicated here: How do I restart my Fitbit device?

In addition, try to change your clock face.

If you managed to solve the issue, you can change your clock face back to the original clock face. 

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