Luxe not syncing

[CristineL]

I just got the Fitbit Luxe 4 days ago. I can't sync with the app on my iPhone 13 Pro. I've tried everything, far too many times. I'm so disappointed because I thought this seemed ideal.  I'll be returning this thing.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @CristineL.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

We recommend following our troubleshooting steps to resolve set up issues or syncing issues.

If you continue having difficulties, please tell me what happens when you try to set up your Tracker? Do you see any error message? If possible, you can attach an image for further investigation.

I moved your post to a new thread because the topic is different.

Have a nice day.

[CristineL]

Thanks so much for the information. Because I got so frustrated, I put the Luxe in the closet and forgot about it. I just pulled it out and charged it. So here I am trying to set it up again. 

[EdsonFitbit · Accepted solution]

Thanks for your response, @CristineL.

If you are still unable to set up or sync your Fitbit Luxe, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.