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Luxe not tracking sleep

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‎11-14-2021 13:49

‎11-14-2021 13:49

Had my Luxe for a few weeks........it charting my sleep for about two weeks then stopped.  I have recharged it and restarted it.

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‎11-14-2021 15:26

‎11-14-2021 15:26

Welcome to the Fitbit Community, @Holiday80.

 

Thank your for trying to resolve the issue with your Fitbit Luxe before contacting us.

 

Please make sure to sync your Tracker by following these steps.

 

If your sleep logs still don't show up, please visit this article, open the menu "Why don't I see sleep stages today?" and follow the instructions.

 

Whether you continue having difficulties, please provide the following information:

 

- Do you see on your Fitbit account your steps, distance, etc.?

- Are you able to see your sleep pattern (time spent awake, restless, and asleep) instead of sleep stages (light sleep, deep sleep, and REM)?

 

See you around.

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