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Luxe screen and battery issues

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‎04-27-2023 19:06 - last edited on ‎04-28-2023 07:11 by Fitbit Moderator

‎04-27-2023 19:06 - last edited on ‎04-28-2023 07:11 by Fitbit Moderator

Luxe screen been inconsistent and won't charge.  Only 2 months old.

 

 

Moderator Edit: Clarified subject

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‎04-28-2023 05:15

‎04-28-2023 05:15

Hi @Weezie66 You haven't really said what is wrong with you Luxe screen, but try Restarting  it several times and see if that helps with the screen. If that doesnt help, as it is only 2 months old it is probably still covered by warranty so you could contact Fitbit Support  and see if they are able to help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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2 REPLIES 2

‎04-28-2023 05:15

‎04-28-2023 05:15

Hi @Weezie66 You haven't really said what is wrong with you Luxe screen, but try Restarting  it several times and see if that helps with the screen. If that doesnt help, as it is only 2 months old it is probably still covered by warranty so you could contact Fitbit Support  and see if they are able to help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-28-2023 07:12 - edited ‎07-25-2023 04:07

In response to NellyG

‎04-28-2023 07:12 - edited ‎07-25-2023 04:07

Hi there, @Weezie66. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. @NellyG Thanks for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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