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Luxe screen corrupted

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‎09-16-2021 07:19 - last edited on ‎09-16-2021 11:44 by Fitbit Moderator

‎09-16-2021 07:19 - last edited on ‎09-16-2021 11:44 by Fitbit Moderator

Hello, yesterday I noticed my Fitbit Luxe screen went blank and what appears to be tiny shapes across the top the screen and one dot in the center is lit up the others are not.  It will not respond to tapping or dragging.  I connected the charger to see if that would reset it and it didn't work.  What can I do to get my screen back?  Thank you!

 

Moderator Edit: Clarified subject

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‎09-16-2021 11:45 - edited ‎06-14-2023 07:56

‎09-16-2021 11:45 - edited ‎06-14-2023 07:56

Hi there, @jlgates1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-16-2021 11:45 - edited ‎06-14-2023 07:56

‎09-16-2021 11:45 - edited ‎06-14-2023 07:56

Hi there, @jlgates1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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