help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe screen corrupted

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2022 13:43 - last edited on ‎07-29-2022 07:08 by Fitbit Moderator

‎07-27-2022 13:43 - last edited on ‎07-29-2022 07:08 by Fitbit Moderator

I purchased my Luxe on the 4th June 2022 now it is totally useless, all i get on the screen are broad & narrow bright green lines tried restarting with no success

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎07-27-2022 19:51

‎07-27-2022 19:51

Try changing the clock face and do another restart and see if that helps.

 

Best Answer

‎07-29-2022 07:12 - edited ‎11-16-2023 11:17

In response to Apples_e

‎07-29-2022 07:12 - edited ‎11-16-2023 11:17

Hi there, @glam19. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. @Apples_e Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes