Luxe screen corrupted

[SunsetRunner]

My screen flashes like mad

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @SunsetRunner, welcome to the community, what you describe is not normal behaviour, can you please provide more information? How long have you had your "Luxe", has it done this in the past? Try changing the clock face and restarting your "Luxe".

Let us know how you get on.

Cheers

[SunsetRunner]

Hi,
This is the first time this has happened and it scared me! The screen looks funny with a little window in pale green. As if it died🥴

Verstuurd vanaf mijn iPhone

[Gr4ndp4 · Accepted solution]

Hi, @SunsetRunner, allowing you have tried changing the clock face and restarting your "Luxe" without any success. I think you should contact "Customer Support"  using the chat facility or phone for a prompt response. You do not say when & where you got your "Luxe" but you may still have the benefit of the "Warranty" depending on where you live & when you got it.

Cheers

[SunsetRunner]

There’s nothing I can do. Screen doesn’t respond anymore.

Verstuurd vanaf mijn iPhone

[Gr4ndp4]

Hi, @SunsetRunner Do you need detailed advice to restart your "Luxe" and change the clock face? Have you contacted Customer Support?

Cheers

[SunsetRunner]

I tried to contact the support by mail. That doesn’t work anymore. Don’t know how to send a picture of the screen. It is truly dead! Cant do anything anymore. It still tracks though. 

bye

[Gr4ndp4]

Hi, @SunsetRunner, as advised you should use the phone or Chat to contact Customer Support. this video demonstrates the restart process. I assume you do have your "Luxe" paired with the Fitbit app on your phone, to install an alternative clock face do the following. In the Fitbit app on your phone touch your icon in the top left corner>Luxe tile>gallery>clocks. Choose another clock face>install>you will see "Complete" on your Luxe & the new face if it is working. Once again if these steps are not helping contact Customer Support who will help you. Let us know how you get on.

Cheers

[SunsetRunner]

Hi there, I tried to change the clock and tried to restart my device! Alas, nothing happened. I will go to the support group.
Thanks a million. I’ll let you know how it goes.
Bye for now

Verstuurd vanaf mijn iPhone

[SunsetRunner]

Hi there, very impressed with Customer Support! I had a new device delivered to me today! Fantastic!