Luxe screen display not working properly

[AnnaS345]

my luxe screen has just started behaving oddly - some of the rows of pixels are not displaying and it’s all flickery.

i know it’s hot in the uk, but even so.

i have restarted a couple of times (hard to find when you can’t read the screen).

it’s only a month old! Is this a heat issue or is mine faulty? 

[Gr4ndp4]

Hi, @AnnaS345 welcome, I'm wearing a Luxe at the moment (34C) and it's OK. I suggest you try a different clock face and if the problem continues talk to "Customer Support" and use the Chat facility or phone for a prompt response.

Cheers

[AnnaS345 · Accepted solution]

thanks - that was a good suggestion (and was one of the suggestions from the support team), I went through support, and was suggested I took it back to store for a replacement (although store said they only swap if 28 days, and I was just outside that so contact fitbit - now waiting for someone else to check my video - although the email says 'Keep in mind that our warranty policy doesn’t include replacement for damage due to normal wear' surely in around 5 weeks you're going to struggle with sufficient normal wear to break it!).