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Luxe screen fell off

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‎07-01-2023 17:11 - last edited on ‎07-03-2023 03:45 by Fitbit Moderator

‎07-01-2023 17:11 - last edited on ‎07-03-2023 03:45 by Fitbit Moderator

I have had my Luxe for not quite 2 years and today my screen falls off. Just wanted to let everyone know and see if anyone else has had this issue and what they did. I have called customer support and reported the issue. Still waiting for them to get back to me. 


Moderator Edit: Clarified subject

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‎07-03-2023 03:47

‎07-03-2023 03:47

Hi there, @Ashcrazy. Welcome to the Fitbit Community Forums. 

I've seen our Support Team already reached out to you with more information about your case. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-03-2023 03:47

‎07-03-2023 03:47

Hi there, @Ashcrazy. Welcome to the Fitbit Community Forums. 

I've seen our Support Team already reached out to you with more information about your case. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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