Luxe screen has developed lines

[Jill1964]

My luxe Fitbit has green wide strips I followed the rest instruction and the green does not change

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Jill1964, welcome to the community, allowing you have tried resetting your "Luxe" you could try installing a different clock face. From the "Today" screen of the Fitbit app on your phone, touch your icon in the top left corner>Luxe tile>gallery>clock tab>select a clock>install>return to the Today screen.

If this fails to move you forward you should talk to "Customer Support" using the chat facility or phone for a prompt response. It's a good idea to note the steps you've taken and the results so you can brief the agent clearly & give them the opportunity to understand your case. You do not mention how long you've had your "Luxe", depending on when & where you bought it you may still have the benefit of Fitbit's warranty 

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @Jill1964. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I agree with @Gr4ndp4's suggestion. To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, please follow G4ndp4's advice and chat with us online or give us a call. Click here to get connected.

[Jill1964]

I bought my luxe Fitbit on Amazon. I received it July 16th.

[Gr4ndp4]

Hi, @Jill1964 Have you spoken to "Customer Support" ? If your purchase from Amazon is now outside their returns window they will be in the best position to help you.

Cheers