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Luxe screen has developed lines

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‎04-13-2024 20:39 - last edited on ‎04-15-2024 04:03 by Fitbit Moderator

‎04-13-2024 20:39 - last edited on ‎04-15-2024 04:03 by Fitbit Moderator

Like many others, my luxe screen goes glitchy and shows only lines and is unresponsive. Sometimes I could get it back, but now it seems stuck. Should I just return the Luxe - seems like it is a widespread issue.

Moderator Edit: Clarified subject

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‎04-14-2024 03:39

‎04-14-2024 03:39

@KLM24 If the screen is glitching, try another clock face. If that doesn't work, I'd safely assume it's a hardware issue which can't be resolved here. You should contact Customer Support.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-14-2024 03:39

‎04-14-2024 03:39

@KLM24 If the screen is glitching, try another clock face. If that doesn't work, I'd safely assume it's a hardware issue which can't be resolved here. You should contact Customer Support.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎04-15-2024 04:04

In response to Heather-S

‎04-15-2024 04:04

Hi there, @KLM24. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe's screen is still unresponsive. We're here to help you! @Heather-S Thank you so much for your input!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.  Thanks in advance! 

Maria | Community Moderator, Fitbit


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