12-26-2021
12:53
- last edited on
01-11-2022
16:59
by
EdsonFitbit
12-26-2021
12:53
- last edited on
01-11-2022
16:59
by
EdsonFitbit
My Fitbit Lux was an early Christmas gift and about a week into wearing it the screen started glitching out. I woke up one morning and the screen was just green, blue and white lines! I tried scrolling through the screen to see if anything helped and tried to find the restart screen but the lines stayed and I cant read anything. After about an hour it resolved itself, however it continues to randomly go back to the glitchy lines. Sadly this morning I woke up to the screen fully green and then after I tried scrolling through, the lines returned. I was hoping that things had sorted themselves out but now I am worried there's nothing I can do to get the screen working properly again. It sucks because I love Fitbit and how it helps me keep better track of my health and fitness levels. If I could get some help to resolve this issue permanently I would really appreciate it!
Moderator edit: updated subject for clarity
01-11-2022 16:58
01-11-2022 16:58
Thank you for visiting the Fitbit Community, @KayDee17.
I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.
I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.
Have a nice day.
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