Luxe screen is acting odd

[LynneHoggy]

My new Fitbit LUXE charged for the first time and is fully charged.  Display fades in & out and flickers.

What is wrong?

Thanks.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @LynneHoggy. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[AnnaS345]

Hello, so it sounds like my luxe is doing the same thing.  Is there anything that can be suggested other than a restart (btw it’s quite hard to do when you can’t read the screen).  Is this a common fault?  Is it heat?  

[GenXer17]

My screen is just really hard to get it to display anything. Sometimes it comes on with one swipe, other times, I swipe it ten times and it just stays black, no discernable patten to it, very frustrating. Yes, I've restarted it and yes it's charged. Got it for Christmas but only set it up and started wearing it about a month ago. 

[MarreFitbit]

Hi there, @AnnaS345. Thanks for stopping by in the Community Forums! Hello, @GenXer17 Welcome on board! Thank you both for already troubleshooting the issue with your Luxe. I understand where your concern is coming from and how you must be feeling. 

If you've indeed followed the suggested I shared here but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.