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Luxe screen is acting odd

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‎02-10-2023 15:04 - last edited on ‎02-11-2023 04:11 by Fitbit Moderator

‎02-10-2023 15:04 - last edited on ‎02-11-2023 04:11 by Fitbit Moderator

it’s like I’m swiping through all the features but I’m not touching the screen. I did a restart, update, sync, etc. nothing is fixing the problem. What do I do? Only had this a year and a half 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-11-2023 02:08

‎02-11-2023 02:08

Hi @Rrice2471 My first advice in this sort of problem is to restart several times and change the clockface in the app. If they don't help it is probably fatal and your only option is to contact Fitbit Support  and hope they can help.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-11-2023 04:13 - edited ‎08-21-2023 05:45

In response to NellyG

‎02-11-2023 04:13 - edited ‎08-21-2023 05:45

Hi there, @Rrice2471. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. @NellyG Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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