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Luxe screen is flickering

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‎10-22-2023 07:54 - last edited on ‎10-23-2023 04:47 by Fitbit Moderator

‎10-22-2023 07:54 - last edited on ‎10-23-2023 04:47 by Fitbit Moderator

I've had my luxe for a couple of weeks and it's been great until this morning. The screen struggles to stay on (charge is about 50%). It will light up as normal and then will start to flicker and fade as if it's losing battery or something. If I tap the screen it might come on strong and then start the same flickering/fading again. 

Moderator Edit: Clarified subject

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‎10-23-2023 05:27

‎10-23-2023 05:27

Hi there, @Aegroves. Welcome to the Fitbit Community Forums. I'm sorry to hear about your Luxe's behavior. I'll be glad to help you with this!

If you haven't done so yet, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-23-2023 05:27

‎10-23-2023 05:27

Hi there, @Aegroves. Welcome to the Fitbit Community Forums. I'm sorry to hear about your Luxe's behavior. I'll be glad to help you with this!

If you haven't done so yet, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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