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Luxe screen is unresponsive

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‎05-20-2023 08:05 - last edited on ‎05-21-2023 07:47 by Fitbit Moderator

‎05-20-2023 08:05 - last edited on ‎05-21-2023 07:47 by Fitbit Moderator

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My partners luxe screen has become non responsive. When he tried to reset it via the settings app, 5 dots showed up at the top of the screen. When we tried to reset it via the charging cord, it’s now stuck on the charging screen, even when unplugged. 

 

Moderator Edit: Clarified subject

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‎05-20-2023 15:30

‎05-20-2023 15:30

Hi, @sarahvanass , the reset procedure can solve many problems, but it doesn’t always work the first few times, so it is worth trying again.

 

In this case I would also recommend changing the clock screen, which may also fix the issue.  Your partner will need to change the clock screen on their app.  The instructions are here .  If that fixes the issue, please let your partner know that they can return to the previous screen if preferred.

 

I hope this helps.  Let us know how it goes.

Sense, Charge 5, Inspire 2; iOS and Android

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