Luxe screen isn't working

[Aanita21]

My luxe isn’t working, just showing a blank screen with dots at the top… what could this be? 
it is still syncing on my phone, tried removing from the app and reinstalling but that hasn’t worked either.

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Aanita21, welcome to the community. Try a restart of your Lux, this video demonstrates the process, look at 1m31s. Post here again to let us know how you get on.

Cheers

[MarreFitbit]

Hi there, @Aanita21. Welcome to the Community Forums. Thanks for the details provided in your post. 

Are you still having issues with the screen? If so, please try the steps recommended by @Gr4ndp4. If that doesn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If none of the above seems to work, please attach a photo of your Luxe's screen to see how it looks like so I can go from there. In order to add a photo to your reply please: 

• When you're in the reply page, click on the Insert Photos icon (the little camera). 
• Then, click on the Choose File in the middle of the grey window that will pop up. 
• Search for the photo on your computer or phone and click on Open.
• Once the image shows up in the grey windows, select the size and the position and click on Done.

[Symon01]

I have changed clock faces multiple times. At times, the app is unable to
communicate with the device. I have reset the device multiple times. I
have uninstalled and reinstalled the device, which was a very scary
experience since I was barely able to decipher the code.

The display as photographed is brighter than it actually appears. The other
display screens, when they appear, are almost impossible to decipher. Many
times nothing is displayed when the screen is tapped. Many taps, similar to
administering CPR, sometimes results in a display but it quickly
disappears. The display has deteriorated significantly over the last week
and it is no longer responding to any of the troubleshooting measures.

It is very frustrating to have a new device performing so very poorly.

[MarreFitbit]

@Symon01 Welcome to the Community Forums. Thanks for following the tips and recommendations I provided above. I understand how frustrating this can be. We‘re taking into consideration your comments and sentiments in regards to our products and services.

Since you've exhausted all troubleshooting steps we can provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.

[Gr4ndp4]

Hi, @Symon01, welcome to the community, you appear to have paired your Luxe to your mobile phone (as you have access to multiple clock faces). You do not mention the make & model of mobile phone you are using, most work well with Fitbit devices but Fitbit-compatible devices provides guidance and advice on phones.

If you are experiencing issues with your Fitbit app on your phone and your phone is not on the previously mentioned article check your app settings. In particular, ensure all permissions are allowed and that your phone battery optimisation is OFF ( some phones treat the Fitbit app as non-essential and put the app to sleep to save battery resources)

Finally, you may like to review these articles How do I set up my Fitbit device? , Why can't I set up my Fitbit device? and this video . If progress still escapes you I suggest you contact "Customer Support" here, use the chat facility or phone for a prompt response. It will help if you have notes on the steps you have taken.

Cheers