Luxe screen not scrolling

[Ddalm]

My Luxe is barely 2months old and I am constantly having issues with the screen not scrolling or freezing on the timer mode. I have tried the resets that have been recommended many times to no avail. It just seems to do this at least a few times a day. Anyone else having this issue?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Ddalm.

Thank you for trying to resolve the issue with your Fitbit Luxe before contacting us.

Tighten the band but make sure it isn’t too tight. For instructions on how to wear your Fitbit device, please visit this article.

Please try the following steps:

1. Tap 2 times to turn on the screen.
2. Firmly double tap to return to the clock face.
3. Swipe right to go back.

Hope this helps.

[TheRealNoto]

Same… it’s clearly a software issue…

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @TheRealNoto.

If you've followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

[janethk]

same as mine just a very expensive watch ! wish  I hadn't up graded from  my old one.   I  cannot seem to even reset it  as can't find the button to reset on the charger .  Its says flat end    both are  curved ?  

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 go  to You tube thats how  I sorted mine out    Ddalm  the reset button now located   after watching the video 

Moderator edit: format

[EdsonFitbit]

Welcome to the Fitbit Community, @janethk.

Thank you for letting us know that you've been able to restart your Fitbit Luxe.

We have a help site where users can find steps to restart their devices besides some other useful instructions.

Hope the issue with your Luxe be resolved.