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Luxe screen not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-16-2025 14:15 - last edited on ‎02-17-2025 02:59 by Fitbit Moderator

‎02-16-2025 14:15 - last edited on ‎02-17-2025 02:59 by Fitbit Moderator

Nothing is showing on the screen apart from a line.

No time - Nothing can be seen on the fitbit.

Can see info on app on phone but not ideal

Moderator Edit: Clarified subject

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‎02-17-2025 03:02

‎02-17-2025 03:02

Hi there, @abexon. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Luxe is not working properly. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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