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Luxe screen won't respond

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‎01-19-2023 07:36 - last edited on ‎01-19-2023 08:51 by Fitbit Moderator

‎01-19-2023 07:36 - last edited on ‎01-19-2023 08:51 by Fitbit Moderator

I have had this watch for 6 weeks, but the screen no longer shows an image, resetting did not help. 

 

Moderator Edit: Clarified subject

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‎01-19-2023 08:52 - edited ‎05-30-2023 10:19

‎01-19-2023 08:52 - edited ‎05-30-2023 10:19

Hi there, @BalthasarBinkie. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out.

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-19-2023 08:52 - edited ‎05-30-2023 10:19

‎01-19-2023 08:52 - edited ‎05-30-2023 10:19

Hi there, @BalthasarBinkie. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out.

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes