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Luxe screen won't respond

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‎04-15-2023 08:42 - last edited on ‎04-15-2023 09:24 by Fitbit Moderator

‎04-15-2023 08:42 - last edited on ‎04-15-2023 09:24 by Fitbit Moderator

Luxe only turns off to show the time and day swiping up and to the side or tapping of notifications luxe doesn’t respond. I’ve reset and changed the clock face it doesn’t seem to make a difference.

 

Moderator Edit: Clarified subject

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‎04-16-2023 10:45 - edited ‎06-19-2023 04:15

‎04-16-2023 10:45 - edited ‎06-19-2023 04:15

Hi there, @iqrax. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


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