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Luxe screen won't respond

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‎04-05-2022 13:21 - last edited on ‎04-05-2022 14:45 by Fitbit Moderator

‎04-05-2022 13:21 - last edited on ‎04-05-2022 14:45 by Fitbit Moderator

Won’t turn on properly. Just shows a green flashing edging around the wrong date , wrong time and 70% percentage. Then turns off   

 

Moderator Edit: Clarified subject

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‎04-05-2022 14:46 - edited ‎11-13-2023 04:35

‎04-05-2022 14:46 - edited ‎11-13-2023 04:35

Hi there, @Shazza1971. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

As for the wrong time and date, note that the time on your Fitbit Luxe may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Hope that helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-05-2022 14:46 - edited ‎11-13-2023 04:35

‎04-05-2022 14:46 - edited ‎11-13-2023 04:35

Hi there, @Shazza1971. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

As for the wrong time and date, note that the time on your Fitbit Luxe may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Hope that helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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