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My Luxe doesn't turn on

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‎04-05-2022 02:11 - last edited on ‎04-05-2022 14:30 by Fitbit Moderator

‎04-05-2022 02:11 - last edited on ‎04-05-2022 14:30 by Fitbit Moderator

i have a problem with my luxe which wont turn on. When i plug a cable charger its charging, then we unplugged the charger my luxe blank/ black screen. then i plug charger its back to charger starting with 1% battery. i just use my luxe for 2 days only then didnt use it for almost 6 months. then when i started to use it. i found that my luxe wont turn on and had this problem issue.

 

Moderator edit: updated subject for clarity

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‎04-05-2022 14:29

‎04-05-2022 14:29

Welcome to the Fitbit Community, @KenjiAsh05.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the information provided.

 

To resolve battery issues we recommend following these instructions.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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