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Luxe screen won't respond

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‎12-28-2022 11:56 - last edited on ‎12-29-2022 03:34 by Fitbit Moderator

‎12-28-2022 11:56 - last edited on ‎12-29-2022 03:34 by Fitbit Moderator

New luxe for Christmas  i started setting up and got as far as getting a code sent on the luxe and inputting the code on the app. Since then all i have is a black screen with a thin white line. I have tried all troubleshooting methods online including some comments regarding the fitbit still charging. I left it overnight and there has been no change. Can anyone help?????

 

 

Moderator Edit: Clarified subject

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‎12-29-2022 03:36 - edited ‎06-23-2023 12:17

‎12-29-2022 03:36 - edited ‎06-23-2023 12:17

Hi there, @Smichele. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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