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Luxe screen won't respond

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‎01-06-2023 11:51 - last edited on ‎01-06-2023 15:02 by Fitbit Moderator

‎01-06-2023 11:51 - last edited on ‎01-06-2023 15:02 by Fitbit Moderator

The touch screen works when you double tap to see the clock. But it won’t swipe up/down or left/right. I’ve tried the restart with charger, changing the clock face and cleaned it? Does anyone have any advice? Thanks

 

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎01-07-2023 06:31 - edited ‎04-18-2024 09:33

‎01-07-2023 06:31 - edited ‎04-18-2024 09:33

Hi there, @HHH1622. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Maria | Community Moderator, Fitbit


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